Learn what hosting providers mean when they say "phone support".
There're a lot of hosting providers available, but many of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive through this particular way of communication will vary depending on the provider - several of them provide expert telephone support, others offer basic and customer support only since some issues are more time-consuming and it's much easier to be resolved via a ticket, particularly when the situation has to be escalated. Still, it's good to find that you could always get in touch with your web hosting provider because there are countless small issues which can be taken care of efficiently and timely through a phone call, not mentioning that you'll be able to get additional information about the services before you become a client.
Phone Support in Hosting
Since we have live phone support 14 hours every day, you will be able to contact us and consult with our customer support representatives to learn more about any of the Linux hosting
that we supply and ensure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we now have phone numbers on 3 continents so you can call the one nearer to you - in the U.S.A., the UK or Australia. If you are already a customer, you will be able to call us about general and billing issues, and about some technical issues. If the problem is strictly technical or it requires more time to analyze, you should employ our ticketing system, that will enable both you and our tech support team to track the details supplied by both sides.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours a day as a part of the support services for each semi-dedicated server
plan that we offer. Due to the fact that some issues are more complex and time-consuming, you will have to open a support ticket if you experience such a problem, but for all of your billing, general or small-scale technical issues you can always call us and we will help you immediately to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our cutting-edge cloud platform or you will be able to get any other general information about our semi-dedicated services. We have local numbers in the United States, the United Kingdom and Australia along with a global number, so you'll be able to call the one which is nearer to your region.