If you’ve ordered a web hosting plan and you’ve got certain inquiries in regard to a concrete function/feature, or if you’ve come across a certain complication and you require help, you should be able to get in touch with the respective client service staff. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, since the best way to fix an issue most often is to submit a ticket. This type of communication makes the responses sent by both parties easy to follow and permits the customer support staff members to escalate the case if, for example, an administrator needs to intervene. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you need to use at least 2 different accounts to contact the technical support team and to actually administer the hosting space. Non-stop switching from one account to the other can be a nuisance, not to mention the fact that it takes a long period of time for most web hosting providers to process the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we use for our Linux hosting
isn’t separate from the hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with just several mouse clicks, without logging out of your web hosting account. The ticketing system offers a quick-search box, so you can track the status of any trouble ticket that you’ve submitted in the past, if you need it. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to tackle a given issue before you actually submit a ticket. The ticket response time is no more than 60 minutes, which means that you can get timely assistance at any specific moment and in case our help desk team advises you to do something within your account, you can do it momentarily without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting
, which goes to say that you won’t need an additional platform to get in touch with our technical support team – you can do this on the spot in case you bump into an obstacle. Sending a new ticket takes a few clicks of the mouse and finding an older one is just as simple. With our smart search option, you can quickly track down any ticket that you have already opened. You can post a ticket at any particular moment as our help desk support team representatives are at your service 24 hours a day, 7 days a week, 365 days a year and reply in less than one hour, even though it rarely takes this much to receive a reply. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about signing in and out of 2 or more platforms to solve a simple issue.