Being able to contact your hosting company when you have any kind of questions or experience any issues is very important and how fast they will respond and react could be crucial, in particular when your website is business-oriented, as longer downtime often means losing prospective customers. The support options are also an easy way to identify actual suppliers from resellers. The latter in most cases respond only to emails or support tickets and you will need to wait for a day or longer in order to receive a reply. In case the issue needs a few replies, you will end up losing days in order to have a basic problem resolved. Using the services of an authentic and reputable hosting company, you should be able to connect with the support team at any moment and receive a timely reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Hosting
We supply 24/7 customer, billing and tech support for all our Linux hosting
. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and supply you with the necessary info, to give you a choice to make an informed decision when you buy a new website hosting account. We're available at any time, including holidays and weekends, and we provide several options for communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we now have a couple of phone numbers internationally, thus you'll be able to call the one which is closer to you. The max response time for the emails and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you purchase a semi-dedicated server
account from us since we have telephone and online chat support for pre-sales, billing and general questions. Our representatives can help you choose the best plan or supply you with information about our servers, to confirm whether the system requirements for your sites are met. When you are an active customer, you will also be able to contact us via e-mail or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that every time you employ these 2 ways of contact, you'll get a reply within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've employed the hosting services of other suppliers, even large ones, you are able to compare the reply time because it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting
, you will never have to wait for more than 1 hour so as to get assistance for any difficulty that you could have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all the support tickets which you open through your billing Control Panel or email messages which you send to our tech support team. Furthermore, we have local phone numbers in a couple of countries around the world and a live chat service where we are able to assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the different ways of communication, so no matter what your question or issue is, there will always be someone to assist you right away. In the event that you need assistance with third-party software, that you cannot install or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
If you get a dedicated server
from our company, you will be able to contact us anytime using various channels and the max time that you will have to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you'd like to learn more about our services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. If you'd like to receive help with third-party software that you cannot deploy or manage properly, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.