Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Each ticket that you submit to the client help and support Dept will be responded to within less than 1 hour. The standard inquiries shall be responded to immediately. Nonetheless, if the assistance inquiry you have sent calls for the aid of a certified admin technician, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Expert Technical Help And Support Service

  • Our tech assist Department will be working for you 24/7 to to attend to all help inquiry tickets that you submit. We offer client help for all the programs that are pre–installed on your machine. These include our in–house developed Web Site Control Panel, the chosen OS as well as the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • In the Web Site Control Panel that comes 100% free with the virtual server, you can find an educative Help section, incorporating all you need to know about taking care of your websites and apps. We have integrated a wide range of how to reports and video guides that demonstrate the basic website managing tasks in an easy–to–understand manner.