Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center incorporated into our Web Site Control Panel offers a selection of help articles and frequently asked questions. Aimed toward resolving any common problem that you could stumble upon, they are written by our support team of practiced technicians.

  • Top quality support service

  • Tutorial Video Clips

  • If you want to see how a task is done or how an issue is sorted out, instead of just reading about it, examine our selection of how–to video tutorials. They address many different issues and will help you quickly understand how to work with the Web Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 technical support service and feature a 60–minute response time guarantee. Our skilled techs will be available to you night and day and will fix any problem that you may possibly chance upon within maximum 1 hour after the trouble ticket submission. In most instances, an answer will be provided to you within 20 minutes.