Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Each help request you submit to us will be attended to within maximum 1 hour. If for any reason whatsoever your ticket or email requires further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your issue is being examined. If you take advantage of the Optional Managed Services package, all of the server administration services included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A Topflight Tech Support Service

  • We’ll be at your disposal 24x7x365 to respond to any enquiries that you may have with regard to our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance with server management procedures, you can have a look at our Optional Managed Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server is fitted out with our charge–free Web Site Control Panel, which sports a comprehensive knowledgebase plus a selection of instructional video tutorials. Whenever you need help while working with the Web Site Control Panel, just click the Videos or Help buttons located in the top right corner.